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Support Team

A strong support team is the cornerstone of success, offering unwavering assistance and encouragement on the journey to achievement.

Our Team Is Here & Ready To Assist!

We invite you to download a PDF copy of our communication flowchart with helpful links, phone numbers, and emails!

Administrative Support Team Members



Cassie is honored to be our newest patient care coordinator, enthusiastic about assisting patients with concerns and providing support throughout their process. She finds pride in educating the patients about Optionsā€™ various services and feels blessed to help our clients learn more and more about natural medicine.

In her free time you will find her hiking with her dogs, reading a book, or attending a comedy show. She is personable, down to earth, and strives to make sure the patients have the support & care they need.

Please email her at any feedback about our Patient-related Care or processes if you have any!



Katieā€™s friendly and energetic personality as Optionsā€™ patient care and apothecary support helps ensure all your needs are taken care of. Whether it be a patient related question or a need to place an order for supplements, Katie will be sure all your needs are met quickly and efficiently. 

If you have questions about labs, need assistance in regards to your care or need to schedule an appointment, please message her in the CHARM portal or call her at extension 100.



Adrianna joins our team to support the back end of the apothecary. With her excellent attention to detail, she confirms we have what you need stocked and ready for shipment.

She graduated from Case Western Reserve in 2018 with a Degree in Cognitive Science and Psychology with a focus on learning and memory. She loves live music, exploring new places, hiking, and hot yoga.

Please contact Adrianna at if you have a special order or are seeking a specific product that we do not carry to see if we can get it for you!



As our most experienced administrative team member, Alyssa has her hands in all pots-not only patient care, her specialty! She is key in facilitating communication between all parties and upgrading Optionsā€™ capacity to serve our patients and customers with new and improved systems, among many many other aspects of back-end support!

Please email her at any feedback about our Patient-related Care or processes if you have any!

Terrain ("TAP") Advocates



Amy has an extensive and diverse 25 year clinical nursing background, as well as a B.S. in Exercise Physiology, training in functional medicine, therapeutic carbohydrate restriction and metabolic health. She is passionate about empowering patients with information, resources, and tools to help resolve long term struggles with poor health to achieve optimal health. She is excited about working toward a new culture of health care, based on health and wellness promotion, focused on improving metabolic health and reversing chronic illness.



Bianca holds a bachelorā€™s degree in biology and is a certified graduate of Dr. Nasha Winters Terrain Advocate Program. Due to her strong belief in the miraculous healing capacity of the human body when given the support it needs, she is dedicated to educating and helping patients navigate through their journey towards hope and health.Ā 

BIanca and her family are longtime (2+ decades!!) Options patients and know our care intimately.

If you need assistance after your Greet or Guide, please message your designated advocate in the CHARM portal.

Additional TAP visits and discounted packages with TAP advocates are also available (with discounts on 3-or-6 visits).

Independent Service Providers

Julia Smith, BCST


Julia is available to support our local community with cranial sacral sessions. Cranial enables the body to release, let go and re-engage with the natural rhythms inherent in the human system.

Please text Julia at 440-567-5190 to learn more or to schedule a 90-minute session at our clinic.

Molly Enders, L.Ac.



Molly sees clients at our clinic on Tuesdays and Saturdays.

To schedule a session or to learn more, please contact Molly directly via cell 216-973-7289.