PATIENT SUPPORT TEAM MEMBERS
PATIENT CARE OPERATOR
Katie’s friendly and energetic personality as Options’ Operator helps you schedule your appointments and find the staff member best suited for your needs. She helps you with your pre-consult requirements, getting them where they need to be before meeting with your Options’ doc.
If you have questions about labs or need to schedule an appointment, email Katie at PatientCARE@optionsnaturopathic.com
PATIENT CARE COORDINATOR
Jessica is the primary patient support team member for both Basic & Complex patients. On a leave of absence from naturopathic school, Jessica has returned to Options to support our Mission and growth, enabling the globe to access natural medicine. She is stepping into support roles for oncology, as well. Jessica is our main liason between our doctors and patients, helping to answer any questions between consults!
If you are a patient and need assistance in regards to your care, email Jessica at PatientSUPPORT@optionsnaturopathic.com
PATIENT CARE OVERSIGHT
Alyssa is our senior Patient Support Specialist, assisting in our specialized oncology onboarding process.
She is also in a key oversight role, facilitating communication between all parties and upgrading Options’ capacity to serve our patients and customers with new and improved systems. As our most experienced patient support team member, she is in charge of training our patient care coordinators to serve you better.
If you have feedback about our staff or processes in place, please contact her at Alyssa@optionsnaturopathic.com.
APOTHECARY TEAM MEMBERS
Shannon manages our in-house apothecary and is in charge of ordering, receiving, processing orders, and fulfilling orders. Shannon also serves as the Docent for the apothecary; generally considered to be a guide or educator, ‘docent’ alludes to the Latin ‘docere’, a fundamental principle of naturopathic medicine, meaning ‘to teach’.
You can email Shannon to place an order, change your address, track your order, or if you have any order issues at Orders@optionsnaturopathic.com
MARKETING TEAM MEMBERS
Lillian’s genius lies within co-creating alongside Dr. Erin and our practice to build awareness around who we are and what we do. Our staff is constantly co-creating new ideas, ways to help people, and education – and Lillian helps alchemize all of our visionary ideas from the ether into reality. Her continual mission is to help inspire and strategize our unique vision to heal humus and humans through overseeing our creative outlets such as our website, social media platforms, private label development, and educational content.
Please reach out to her at Lillian@optionsnaturopathic.com if you would like to collaborate or feature Dr. Erin, our practice, or our apothecary in any way.
OUR TEAM IS HERE,
READY TO ASSIST!
See our handy communication guide below to contact the right team member
ADDITIONAL THERAPISTS AT OPTIONS
JULIA SMITH, BCST
BIODYNAMIC CRANIAL SACRAL THERAPIST
Julia is available to support our local community with cranial sacral sessions. Cranial enables the body to release, let go and re-engage with the natural rhythms inherent in the human system.
Please text Julia at 440-567-5190 to learn more or to schedule a 90-minute session at our clinic.
MOLLY ENDERS, L.Ac.
TIGHT MUSCLES? ACHING BACK? CHRONIC PAIN?
Molly sees clients at our clinic on Tuesdays and Saturdays.
To schedule a session or to learn more,
please contact Molly directly via cell 216-973-7289.