Options Naturopathic clinic will honor your request to return products so long as the products are returned within 30 days and are re-saleable, unopened and the outer seals are intact sans markings. The company does not take back refrigerated or homeopathic products.
A Return Merchandise Account (RMA) number must be obtained by you prior to the shipment of your return. The RMA # can be obtained by contacting us via phone (1-888-ONC-3746) or email
([email protected]). Please be sure to include your RMA # on the return label in large bold print and save the shipment tracking number for your records. Failure to follow this process will cause a delay in the credit to your account. The credit issued will be for the amount of the value of the merchandise ordered less shipping charges and restocking fees of 20%.
Credits for returns will be processed within 5 business days and it should appear on your credit card statement within 7-10 days.
Defective or Damaged Product
Options Naturopathic Clinic will gladly ship a replacement product (USPS First Class or Priority) to you at no charge if a product is damaged. Please notify us within 14 days of shipment date. Options Naturopathic Clinic will provide a postage-paid shipping label for you to return the defective or damaged product to us. So long as the original product is received within 14 days of issuance of the return label, you will not be charged for the replacement product. A restocking fee of 20% will apply for goods that are returned and not exchanged or replaced.
Product Returns Address
Options Naturopathic Clinic
2460 Fairmount Boulevard
Cleveland Heights, OH – 44106
Email: [email protected]
Phone: 1-216-721-2353 or Toll Free: 1-888-ONC-3746